Want to survey your patients to increase your patient retention and grow your practice? We’ve got you covered. Want to impliment a patient happiness program without adding additional work? We’ve helped our clients build better practices all while decreasing their reporting time by 90%! Got your attention?
Why Patient Happiness?
Patient satisfaction has been linked to better medical outcomes. Beyond care, patient satisfaction leads to 5x’s as likely to repurchase your product, but that’s not the only reason you should start a patient happiness program. Build patient loyalty, increase patient retention, which leads to patient growth! Knowing how your patients feel gives you insight to fix poor experiences when problems occur, and empower your employees, while also building a patient-centric culture.
"How we improve"
Patient Happiness not only helps us understand our practice, but it also informs us on how to improve! We use it to manually create themes associated with low and high NPS scores and use them to inform our training efforts. Now with the Patient Happiness Engine, we automatically identify unhappy patients and quickly resolve their complaints.
Automatically collect patient feedback after a visit.
Send patient satisfactions from via email or web form, making it easy to share and get feedback! Plus we have survey tools you can use to make the process even easier.
Analyze your patient feedback in real time.
We used our API to automatically import their survey data into SDK, managing, scrubbing, and cleaning it for them. This saved them at least two hours. Next, We used SDK’s R reporting capabilities, to calculate an NPS score by location, identify promoters and detractors, and view changes to the NPS score over time. This made it possible to improve the value of the NPS report, saving them another five hours.
Share a PDF report with the right people in your office, automatically.
SDK reporting also allows scheduling on a nightly or weekly basis, automating the process of sending reports to stakeholders. Plus, the tidy PDF report can be shared directly through email, meaning stakeholders won’t have to log in to view reports. This last step saved them another two hours. Now, they’ve decreased their time spent on reporting by 90%. Our reporting engine can transform the way you use your data too!
There’s a reason NPS has been adopted by more than two-thirds of Fortune 1000 companies! The Net Promoter Score is based on the idea that every customers can be divided into three categories—promoters, passives, and detractors. Your patients respond to NPS questions with a 0-to-10 point rating scale and are categorized into one of three categories:
(score 0-6) are unhappy patients who can damage your brand and impede growth through negative word-of-mouth. Detractors generally defect at higher rates than Promoters, which means that they have shorter and less profitable relationships with your company. Rescue those Detractors — turn them into Promoters — and experience higher margins.
(score 7-8) are satisfied but unenthusiastic patients who are vulnerable to competitive offerings.
(score 9-10) are loyal enthusiasts who will keep buying and fuel growth by referring others. Promoters are usually less price-sensitive than other patients because they believe they’re getting good value overall from your company. The opposite is true for Detractors, who are more price-sensitive. At the same time, Promoters buy more, more often, than Detractors do. They tend to consolidate more category purchases with their favorite brands. Promoters’ interest in new product offerings and brand extensions also exceeds that of Detractors or Passives.
Patient Happiness can transform your practice. It can make your patients healthier and more loyal, empower your employees to solve problems, and enable you to grow your practice. Let us help you get started today!